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HOW TO SHOP

Welcome to our little corner of treasures! We’re so glad you’re here. Because our pieces are vintage, antique, secondhand, and pre-loved, each one has its own history and character. Please take a moment to read through our shop policies before claiming a treasure.


CLAIMING, PAYMENT & CROSS-POSTING


CLAIMING AN ITEM: Items are first-come, first-claimed. Please follow the claiming instructions in each post. Claiming an item is a commitment to purchase, so please review all photos, descriptions, and condition details before claiming. A comment alone does not guarantee an item unless we acknowledge it as claimed.

BACKUP CLAIMS • CROSS-POSTED ITEMS • PAYMENT


BACKUP CLAIMS: If an item has already been claimed, you’re welcome to leave a backup claim. If the original claim falls through, we’ll contact the next person in line.


CROSS-POSTED ITEMS: Some treasures may be listed on more than one platform. Because items can sell quickly, a treasure may become unavailable before all listings are updated. We’ll keep listings as current as possible and confirm claims as soon as we can.


PAYMENT: Website purchases are paid securely at checkout through our website using Square.


SHIPPING: Website orders within the United States have a $14 flat shipping rate per order. Shipping is added at checkout.


INSTAGRAM PURCHASES: Many of our treasures are shared on Instagram. Items claimed through Instagram follow our social-shopping process, including payment through The Dalton Girls’ Venmo business account and our 12-hour payment policy. Shipping for Instagram purchases is invoiced separately after the order is packaged using the exact shipping cost.


If payment is not received within 12 hours and no arrangements have been made, we may move to the next backup claim or release the item back for sale.

SHIPPING • PICKUP & OPEN BOXES


SHIPPING: Website orders within the United States have a $14 flat shipping rate per order, added at checkout.


Website orders typically ship within 3 business days after payment is received. We carefully package each order to help ensure your treasure arrives safely. Tracking information will be provided when available.


INSTAGRAM PURCHASES: Shipping for items purchased through Instagram is invoiced separately after the order is packaged. We use Pirate Ship to compare available USPS and UPS rates and select the shipping method that makes the most sense for your order. The exact shipping cost is based on the package size, weight, destination, and available carrier rates.


OPEN BOXES: For Instagram purchases, we can combine eligible purchases into one shipment. Item payment is due within 12 hours of claiming, and shipping is invoiced separately once the box is complete and packaged.


LOCAL PICKUP: Local pickup may be available for select items and will be noted in the individual listing.


DAMAGED IN TRANSIT: If your order arrives damaged, please contact us as soon as possible with photos of the damaged item, shipping box, and packaging materials so we can assist with a carrier claim.

VINTAGE FINDS & FINAL DETAILS


VINTAGE • ANTIQUE • PRE-LOVED: Our treasures may show signs of age, wear, patina, imperfections, repairs, or other characteristics consistent with their history. These details are part of what makes vintage and secondhand pieces unique.

PHOTOS & DESCRIPTIONS: We do our best to provide honest, thorough photos and descriptions. Please review all photos and details carefully before claiming. Colors may vary slightly due to lighting or screen settings.


ITEM-SPECIFIC DISCLAIMERS: Significant condition issues, repairs, damage, or other notable characteristics will be disclosed in the individual listing when applicable.


ALL SALES ARE FINAL: Because our treasures are vintage, antique, thrifted, and pre-loved, all sales are final. Returns or exchanges are not accepted unless an item has been significantly misrepresented.